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HP PageWide Printer Error

I recently purchased a Hewlett Packard PageWide 477dw printer. This product offers interesting new, more efficient printing technology with output every bit as good as a LaserJet.

But concerns emerged literally right out of the box. I plugged it in, and it immediately displayed an error message.

Perhaps “Hide” Should Read As “Run & Hide”

Printing functionality is disabled. Please contact HP.
Error code: 0xc6fd0802

I researched a found only a single abandoned HP Support forum thread. So I unplugged and replugged, and that seemed to fix the issue.

Or so I thought.

I kept coming back about every 10 to 15 days. Solving always required unplugging and replugging. And web searches only ever found that one abandoned thread I mentioned earlier.

Cringingly, I called HP Support. And I was pleasantly surprised. They gave me a few pointers that I knew wouldn’t work (I suspect they felt the same way). But at the end of the call, they did not close my support ticket. They promised to call back after a few days. And they did. On that call, I confirmed the error had not returned, and I asked them to keep the case open. And they did. A week later, they called, I said there had been no error, and they asked if they could close the case. Hesitantly, I agreed.

The next day, the error returned! Figures.

I called HP Support, gave them the closed case number … and they immediately agreed to send a replacement.

I am impressed. HP came through for me.

I hope anyone suffering through this problem can find this page and get to a similar satisfactory resolution.

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