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HP PageWide Printing Problem

Are you a Mac user who is experiencing a bug when printing from Microsoft Office applications to your HP PageWide printer? Even when you save from Office as a PDF and then try to print that PDF?

You are probably getting boxed question marks instead of text characters.

If so, the this might help.

A Laborious Workaround, But It Works.

This allows me to print without uninstalling my PageWide print drivers. I still need my printer’s scanning functionality, so replacing my PageWide drivers with a simple PostScript driver is not an option.

  1. With an Office document open, click the File pull-down menu and click Print.
  2. In the Print dialog box, find and click the PDF drop-down menu in the lower left.
  3. From that menu, click Save as PostScript.
  4. In the Save dialog box, provide a name for this file (maintain the .ps extension), and save it to a temporary location (perhaps the Desktop).
  5. Once the file saves, find it and right-click it.
  6. Hover over Open With, the click Preview.

The Preview app will open that PostScript file and convert it to a PDF. Print from the Preview app. Important: This conversion process from PostScript to PDF will allow the Office document to print to your PageWide printer. Printing to PDF from the Office app will still print the boxed question marks.

After you’re done printing, you can delete that PostScript file.

My 2 Cents

Dear HP: Shame on you for preventing customers of your expensive printers from printing Office documents. It’s completely unacceptable.

Security is Probably Why: A couple of months back, Microsoft had to completely overhaul it’s print mechanism due to a significant security threat. I suspect this could be the root reason why we poor Mac users are dealing with this nasty print bug. I could be totally wrong, though. But the coincidence seems suspicious.

HP PageWide Printer Error

I recently purchased a Hewlett Packard PageWide 477dw printer. This product offers interesting new, more efficient printing technology with output every bit as good as a LaserJet.

But concerns emerged literally right out of the box. I plugged it in, and it immediately displayed an error message.

Perhaps “Hide” Should Read As “Run & Hide”

Printing functionality is disabled. Please contact HP.
Error code: 0xc6fd0802

[You might also be interested in a solution for Mac users experiencing boxed questions marks when printing Office documents.]

I researched a found only a single abandoned HP Support forum thread. So I unplugged and replugged, and that seemed to fix the issue.

Or so I thought.

I kept coming back about every 10 to 15 days. Solving always required unplugging and replugging. And web searches only ever found that one abandoned thread I mentioned earlier.

Cringingly, I called HP Support. And I was pleasantly surprised. They gave me a few pointers that I knew wouldn’t work (I suspect they felt the same way). But at the end of the call, they did not close my support ticket. They promised to call back after a few days. And they did. On that call, I confirmed the error had not returned, and I asked them to keep the case open. And they did. A week later, they called, I said there had been no error, and they asked if they could close the case. Hesitantly, I agreed.

The next day, the error returned! Figures.

I called HP Support, gave them the closed case number … and they immediately agreed to send a replacement.

I am impressed. HP came through for me.

I hope anyone suffering through this problem can find this page and get to a similar satisfactory resolution.